Thank you for choosing our products. Since we offer customized items, each piece is designed and made specifically for you. Therefore, our return and refund policy is different. Please read the following terms and conditions carefully to understand our return and refund policy.

1. Return policy

1.1 quality problem

We keep a strict eye on the quality of our products to ensure high standards in the production process. If you receive an item with quality problems (such as breakage, defects, misprints, etc.), please contact us in the 7 days Contact us within with the following information:

-Order number

-Photographs of the product in question

-Describe the details of the quality problem

1.2 Return conditions

-Your return request will be processed based on our assessment of the quality of the item in question.

-After the quality issue is confirmed, we will arrange a return or re-make the replacement item in consultation with you.

-Returned merchandise should be in its original condition, unused and free from human damage.

1.3 return shipping costs

If you return a product due to quality issues, we will cover the return shipping costs.

2. Circumstances in which returns are not supported

We do not accept return requests for the following:

-Return requests for non-quality issues such as size, design dissatisfaction or subjective reasons.

-Customization errors due to incorrect information provided by the customer (e.g., dimensions, design requirements, etc.).

-Items have been modified or used after you received them and are not in original condition.

3. Refund policy

3.1 Refund Terms

We do not offer refunds unless there is a quality issue or an error situation caused by us. Customized items begin the production process upon order confirmation and cannot be canceled or refunded.

3.2 Refunds for quality issues

If you return a product due to quality issues, we will provide a replacement item or issue a refund depending on your needs. The refund amount will be returned to your original payment method and the refund time may vary depending on the payment service provider.

4. Contact us

If you have any questions about our refund and return policy, or wish to request a return, please contact our customer service team at:

-Mailbox.18051820530@163.com

-telephones+86-18051820530

special reminder: Please make sure that all the customized information you provide is accurate before placing an order, including design, size, color, etc. to avoid unnecessary misunderstanding and loss.

commencement date: October 29, 2024